What is PharmaSelf24™?

PharmaSelf24™ is a secure prescription collection system. Dispensing is completed and supply is approved by the pharmacist before placement in the system. No dispensing, no selection, and no supply occurs at the point of collection.

MedyBOX™ provides access only to non-scheduled retail products. It does not handle medicines requiring pharmacist involvement and offers pharmacy essentials, wellness products, and approved health items under pharmacist-led curation and control.

Is this dispensing automation?

No. Med-ID does not automate dispensing. All dispensing is completed by a pharmacist before any interaction with the system.

Is this legal in Australia?

Med-ID infrastructure is implemented in alignment with Australian pharmacy legislation and state-based regulatory frameworks, supported by defined governance, SOPs, and operational controls.

What problem does this solve?

It enables pharmacies to provide controlled 24/7 access, improving patient convenience, retention, and operational efficiency without changing dispensing workflows.

Med-ID is a pharmacist-governed pharmacy access infrastructure architect and governance authority, responsible for defining how 24/7 access is implemented, controlled, and operated within community pharmacy. It establishes the framework through which systems such as PharmaSelf24™ and MedyBOX™ are configured, deployed, and governed.

How do I contact Med-ID?

You can contact Med-ID by phone on 1800 560 772, by email at info@med-id.com.au, or by booking a Discovery Call through the website.

Med-ID: The Pharmacy Access Standard

1. Acceptance of terms

By accessing or using the Med-ID website at med-id.com.au ("the Website"), including any AI chatbot or interactive features, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Website. These terms are governed by the laws of Victoria, Australia.

2. Use of the website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

Use the Website in any way that violates applicable Australian or international laws or regulations.
Attempt to gain unauthorised access to any part of the Website or its underlying systems.
Transmit any unsolicited commercial communications or malicious code.
Reproduce, distribute, or modify any content from the Website without our prior written consent.
Use any automated tools, bots, or scrapers to interact with the Website or its chatbot assistant without our prior written consent.

3. Information only — not professional advice

The content on this Website, including all responses generated by our AI chatbot assistant, is provided for general informational purposes only. Nothing on this Website constitutes legal, regulatory, medical, pharmaceutical, or professional advice. You should not rely on any information on this Website — including chatbot responses — as a substitute for professional advice specific to your circumstances. Med-ID strongly recommends that pharmacy owners and operators seek independent legal and regulatory advice before implementing any pharmacy access infrastructure.

4. AI chatbot assistant — terms of use

Our website includes an AI-powered chatbot assistant ("Ask Us") that uses large language model (LLM) technology to respond to questions about Med-ID products and services. By using the chatbot, you acknowledge and agree to the following:

Responses are AI-generated — chatbot responses are generated automatically by an AI system and may not always be accurate, complete, or up to date. You should independently verify any information before relying on it.
No professional advice — chatbot responses do not constitute legal, regulatory, pharmaceutical, or professional advice of any kind. Med-ID expressly disclaims any liability arising from reliance on chatbot responses.
Session recording — your chatbot conversations are recorded and stored by Med-ID for the purposes described in our Privacy Policy, including service improvement and quality review. By using the chatbot, you consent to this recording.
Acceptable use — you must not use the chatbot to submit offensive, abusive, or unlawful content, to attempt to extract confidential business information, or to test or probe the system for vulnerabilities.
No sensitive information — do not submit sensitive personal information (including health records, financial details, or government identifiers) through the chatbot.
AI limitations — the chatbot may occasionally produce incorrect, outdated, or misleading responses. Med-ID does not warrant the accuracy or completeness of any chatbot response.

5. Analytics and session data

We collect anonymised analytics data about how visitors interact with our Website, including page views, session duration, and traffic sources, using Google Analytics 4. We also record chatbot session data as described in our Privacy Policy. By using the Website, you consent to the collection of this data in accordance with our Privacy Policy. You may opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on.

6. Intellectual property

All content on this Website — including text, images, graphics, logos, trademarks, and software — is the property of Med-ID Pty Ltd or its licensors and is protected by Australian and international intellectual property laws. "PharmaSelf24™" and "MedyBOX™" are trademarks of their respective owners. "Med-ID", the Med-ID logo, and "PAS™" (Pharmacy Access Standard) are trademarks of Med-ID Pty Ltd. You may not use any of our trademarks without our prior written consent.

7. Third-party links and services

The Website may contain links to third-party websites or services, including booking platforms and external resources. The AI chatbot uses third-party large language model services to generate responses. These links and services are provided for convenience and functionality only. Med-ID does not endorse, control, or accept responsibility for the content, practices, or data handling of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

8. Limitation of liability

To the maximum extent permitted by law, Med-ID Pty Ltd and its directors, employees, and agents are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or reliance on this Website, its content, or any responses generated by the AI chatbot assistant. This includes, without limitation, loss of profits, loss of data, business interruption, or any loss arising from reliance on AI-generated content. Nothing in these terms limits any rights you may have under the Australian Consumer Law.

9. Disclaimer of warranties

The Website and its content, including AI chatbot responses, are provided "as is" without any warranty of any kind, express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components, or that chatbot responses will be accurate, complete, or suitable for any particular purpose. We reserve the right to modify, suspend, or discontinue the Website or chatbot at any time without notice.

10. Privacy

Your use of this Website, including the AI chatbot assistant, is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. The Privacy Policy explains in detail how we collect, store, and use data from chatbot sessions, analytics, and contact forms.

11. Changes to these terms

We may update these Terms of Service from time to time. Continued use of the Website after any changes constitutes your acceptance of the updated terms. The current version will always be available on this page.

12. Governing law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact

For any questions regarding these Terms of Service, contact Med-ID Pty Ltd at:
[email protected]
Melbourne, Victoria