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    Modern Pharmacy Infrastructure

    Automation that protects your standards, is in your total control, and serves your customers 
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This is Modern Pharmacy Infrastructure

The role of Pharmacy Is changing, so are customer expectations

Pharmacists are stepping up.
With GP access declining, you're delivering more care than ever; prescribing, vaccinating, advising. But outdated models make you do more with less. Forward-facing automation doesn’t replace you, it protects your time, extends your reach, and keeps you in control.

Why it matters.
Because patients still need you; even when you’re consulting or off shift. Because access shouldn’t stop at closing time. And because real leadership means finding smarter ways to be there, without burning out.


That’s why forward-thinking pharmacists are choosing infrastructure that supports them — not replaces them.

Why it matters to you.
Because patients don’t stop needing help after hours. Because long lines and rushed moments cost more than time — they cost trust. And because pharmacy should feel safe, secure, and in your control always.


That’s why modern infrastructure isn’t just helpful. It’s essential.

"The pharmacy of the future isn’t defined by longer hours — it’s defined by better access."
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Pharmaself24: Safe, Controlled Script Pickup. Without Compromise, in Your Hands

Pharmacists are under pressure. Scripts stack up. Patients queue. Hours stretch. And still, they expect access, convenience, and continuity,  even when the pharmacy is closed. Without the right tools, that demand gets filled elsewhere: by couriers, apps, or unsafe workarounds. PharmaSelf24 puts that control back in your hands, where it belongs.


This isn’t just a pickup point. It’s an extension of your pharmacy, fully auditable, fully pharmacist-controlled, and designed to uphold the standards your patients trust. There’s no browsing, no vending, no unverified access. Every script is checked, approved, and released by you. That’s modern pharmacy infrastructure done right.

73% of global consumers expect on-demand healthcare services (McKinsey).
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MedyBOX: Pharmacists provide more than products, they provide trust.

MedyBOX lets you extend that trust into the times your community needs it most: late nights, early mornings, or moments when privacy matters. Whether it’s sexual health and contraception, feminine hygiene, or baby needs, MedyBOX gives your customers access to the essentials they’d rather get from a pharmacist, even when you’re not at the counter. Controlled, secure, and always stocked by you.


Every product is handpicked and stocked by your team. Customers pay on the spot and collect immediately, no pharmacist intervention, no self-selection, and no risk to your brand. MedyBOX is built to reinforce your role, not replace it. Tamper-resistant, UV-protected, climate-stable, and anchored by your name, it’s convenience, without compromise.

Two Ways to Serve. One Promise to Keep.

Pharmaself24 

No Self-Selection. No On-Unit Payment.
Secure Script Pickup with Full Pharmacist Oversight.

  • Supplies full scripts — including S4, repeats, and OTC if required

  • Pharmacist reviews, approves, and validates every release

  • Patients schedule pickup via secure SMS workflow — no lines, no confusion

  • Fully enclosed, tamper-resistant, anti-vandal, and intrusion-proof

  • Integrates with most pharmacy systems and dispensary workflows

  • Boosts dispensing efficiency and improves continuity of care

  • Reduces in-store congestion and supports PBS adherence

  • Maintains full auditability — pharmacist in control at all times

Download Pharmaself24 Brochure

MedyBOX

Pharmacy-Controlled Essentials, Always Available Privately

  • OTC essentials: baby care, pain relief, sleep, feminine hygiene, first aid and more

  • Instant, unscheduled pickup — customers tap, pay, collect

  • Zero pharmacist time required at collection

  • Offers privacy, convenience, and a stronger retail footprint

  • Indoor or outdoor installation — lightweight, fast to set up

  • No system integration required

  • Drives after-hours revenue with minimal running costs

Download MedyBOX Brochure
34% of Australians now prefer convenience stores over traditional shopping formats, with millennials leading at 44% (BCG).
Your Next Step

Feature MedyBOXPharmaself24
 Primary Function Pharmacy essentials, non-scheduled items only — baby care, sexual health, contraception, feminine hygiene, cold & flu, RATs, and moreFull prescription pickup incl. S4 repeats with full pharmacist oversight and auditability, no self selection, no payments at the unit, stays in footprint of pharmacy, 
 Reduces Staff Pressure and Calms WorkflowEnables access to essentials without staff involvement — reducing interruptions and allowing simple convenient handovers
Allows pre-ordered scripts to be collected safely without queues — easing pressure during peak times and supporting pharmacist efficiency
 Pickup Process Instant, tap-and-go access. No scheduling or pharmacist time requiredPatient schedules pickup. Pharmacist authorises and validates before release. Algorithmic SMS is sent. If uncollected within the defined time, pharmacist is alerted
 Pharmacy Oversight Curated product range, presented under pharmacist direction. Full pharmacist control, audit trail, ID check, no self-selection, SMS and access validation
 Use Case Extends shelf and front-of-store presence. Supports privacy, after-hours access, and low-staffing environments Increases customer convenience and retention while maintaining strict regulation of scripts. Supports continuity of care and safe after-hours access
 Business Outcome Boosts urgent OTC sales, improves brand visibility, and captures unattended-hour opportunities Enhances workflow, lifts patient satisfaction, improves prescription retention, and supports PBS continuity
 Security Features Vandal-resistant, impact-certified steel and glass. UV-protected. Active cooling. Always pharmacy-controlled Tamper-resistant. Locked access with dispensing logs. Impact-certified, UV-protected, temperature monitored. Always pharmacist-managed
 Setup and Integration Modular, fast install. No pharmacy integration required. POS and banking system included under AusPayNet certification, PCI DSS, and payment network standards Tamper-resistant. Locked access with dispensing logs. Impact-certified, UV-protected, temperature monitored. Always pharmacist-managed

Ready to see how it fits your pharmacy?

Free Site Assessment
Free Info Pack
Customers increasingly value discreet and secure ways to purchase sensitive items like medications or personal care products (OAIC).



See the Guild’s official position on vending machines and collection units in community pharmacy — what’s allowed, what’s not, and the safeguards needed to keep patients safe.

Download the Guild Release
Common Pharmacy Questions
Are these retail or amusement-style vending machines modified for pharmacy use?

No. Neither MedyBOX nor Pharmaself24 is a vending machine — nor are they modified retail or amusement units.

  • Pharmaself24 is not a vending machine — and legally cannot be. A vending machine is defined as allowing self-selection and payment without oversight — commonly used for snacks, toys, or retail modifications. Pharmaself24 is modern pharmacy infrastructure. It does not allow self-selection, payment, or dispensing without pharmacist control. It’s a secure, pharmacist-controlled pickup system for prescription medication — including S4 scripts — and requires pharmacist approval before collection.
  • MedyBOX offers pharmacy-approved pharmacy essentials — such as sleep aids, hygiene, baby care — in a curated, locked unit. Customers can browse and purchase, but only from a list defined and controlled by the pharmacy. No scheduled medications are permitted.

What does MedyBOX actually offer?

MedyBOX is a secure, pharmacist-managed solution for after-hours or private access to pharmacy essentials — not scheduled medications. The product range is curated by the pharmacist and may include:

  • Baby care items

  • Feminine hygiene

  • Sexual health and contraception

  • Sleep support

  • Cold & flu essentials

  • Digestive and first aid products

Each item is selected for its high demand, discretion, and value to the customer — especially when the pharmacy is closed or the customer prefers privacy. Pain relief may be included at the pharmacist’s discretion, but no scheduled medicines are permitted in MedyBOX.

What happens if a patient doesn’t pick up their script from Pharmaself24?

The system automatically alerts the pharmacy via secure SMS algorithm. If pickup doesn’t occur within a set timeframe, the medication is returned to the pharmacist's control. Nothing leaves without oversight.

What does it cost to offer this level of convenience and sales extension?

Typically, the total cost of owning and operating MedyBOX or PharmaSelf24 — including installation, service, support, and system access — averages between $1.50 and $2.20 per hour, depending on your support plan and product selection.


For that small hourly investment, you unlock:

  • Extended retail hours without additional staff

  • Increased sales from after-hours or convenience-driven customers

  • Patient retention through reduced friction and added value

  • New customer attraction through privacy, access, and service differentiation


Over 5 to 10 years, this becomes a low-overhead, high-impact extension of your pharmacy that pays dividends in both revenue and reputation.

Can these be used in front-of-store or shopping centres?

Yes — but with differences in placement requirements:

  • MedyBOX is designed for front-of-store or near-store placement. It’s compact, air-conditioned, UV-protected, vandal-resistant, and can be mounted outside the pharmacy (e.g., on a footpath or near entrance), subject to state, council, and landlord approval. It remains part of the pharmacy’s infrastructure.

  • Pharmaself24 must be structurally integrated with the pharmacy premises — either through a window or wall, enabling external patient access while maintaining internal pharmacy control. It is not freestanding and is designed for compliance and safety as part of the dispensing workflow.

How do you handle integration with existing pharmacy systems?

  • Pharmaself24 has its own management software accessible via browser (e.g. Chrome), and it integrates with common pharmacy dispensing software, SMS engines, and workflow systems. Please ask us for specific details and upcoming integrations.

  • MedyBOX doesn’t require integration but includes banking-certified POS and backend product configuration. We are in the process of integration development — please ask us for updates.

What training is provided for staff?

We make onboarding smooth and scalable with a structured, pharmacy-aware approach:

  • Step-by-step Standard Operating Procedures (SOPs) for configuration, product loading, access, and compliance

  • Pharmacist-specific guides to ensure standards are met without adding pressure

  • In-person setup support during installation and commissioning

  • Ongoing remote coaching for refresher training and new team members

  • Online access to a self-help resource library, including FAQs, short walkthrough videos, printable quick-start guides, and troubleshooting steps

  • One annual refresher day for training and system optimisation (included in support contract)

This means your team doesn’t just get a machine — they get the confidence and clarity to use it well.

What ongoing support is included?

We offer national support coverage with:

  • Dedicated install & service partner (ControlAir)

  • National support network with local support available in many regional, rural, and metropolitan areas

  • Spare parts management

  • Remote diagnostics and tech support

  • On-site repairs if required

  • 12 months full warranty parts and labour from date of installation.

  • At the end of warranty, ongoing support and software license through a purchased comprehensive support plan.

How long do the systems last? What can I expect if professionally maintained?

MedyBOX and PharmaSelf24 are built with high-grade components and durable structural design — based on systems operating successfully for over 8 to 10 years. If maintained to the manufacturer's specifications, you can expect many years of reliable performance, safety, and efficiency with minimal downtime. This is a guide, not a guarantee.

What about councils or landlords? How do I get approval?

We assist with:

  • Planning and compliance documentation

  • Installation guidance for retail and commercial spaces

  • Letters for councils or landlords (positioning as pharmacy infrastructure, not retail vending)

  • Safety and accessibility

  • SOP and customer use terms as a guide for your personalisation

Can I use both systems together?

Yes — and they work best that way:

  • MedyBOX drives urgent, non-scheduled sales and fills front-of-store gaps

  • PharmaSelf24 ensures safe, compliant access to prescription medication
    Together, they extend service, improve efficiency, and reduce pressure — without replacing your core pharmacy model.

Won’t I lose sales if people don’t enter the pharmacy?

No — these systems can actually increase sales and make your pharmacy more accessible.


These solutions help position your pharmacy as a trusted healthcare destination — one that’s available, convenient, and responsive to modern patient expectations.


Customers may avoid entering the pharmacy due to long queues or perceived wait times — especially during peak hours. By reducing in-store congestion, PharmaSelf24 improves access and supports script continuity without friction. Meanwhile, MedyBOX attracts customers who prefer discreet or after-hours access to essentials. Many patients who use these systems still come into the store — and often buy more.


We’ve seen evidence that the convenience of secure pickup encourages pharmacy switching and retention — especially when patients realise they can collect essentials or prescriptions on their terms. Over time, this builds brand loyalty and turns your pharmacy into the go-to choice.

How secure are these systems?

Very. Both MedyBOX and PharmaSelf24 are built to be strong, safe, and long-lasting.

They’re made from solid, impact-resistant materials — not retail cabinets or lightweight kiosks. They’re designed for public-facing use, whether mounted at the front of a pharmacy, through a wall, or placed in semi-public areas.

Both units include:

  • Strong, tamper-resistant construction to deter vandalism and unauthorised access

  • Anti-intrusion design and reinforced doors

  • UV and weather protection available for outdoor use

  • Impact testing and commercial-grade durability

These systems are designed to stand the test of time and environment — offering peace of mind to both pharmacy staff and customers.

Can I choose the products that go into MedyBOX?

Yes. MedyBOX product selection is entirely pharmacist-controlled

We dont supply or sell products and the profits are kept with you.

You choose:

  • What categories to offer (e.g., baby care, sleep aids, hygiene)

  • What SKUs or brands to include

  • What price points to apply

We provide best-practice guidance, planograms, and onboarding tools — but the final decision is always yours.

Customers increasingly value discreet and secure ways to purchase sensitive items like medications or personal care products (OAIC).
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Information Pharmacist and Managers

Request Purchase & Implementation Guide

Step-by-step support on planning, approvals, training, and setup.

Planning, Placement & Permissions

  • We help identify optimal placement for visibility and flow.
  • We assist with signage and layout to build patient trust.
  • We support your approach to landlords, councils, and strata.
  • We offer draft wording to position units as healthcare infrastructure.
  • Our role is to guide, not just deliver — every step of the way.

Setup, Installation & Integration

  • We ensure setup meets power, and internet and security.
  • We set up POS and SMS services
  • We work alongside your shopfitting eam to ensure placement is effective and functional.
  • We guide you through equipment handover, training and readiness.
  • Our setup team ensures uptime and operational safety from the outset. 

Launch, Training & Communication

  • We guide your launch with tools to build early awareness and trust.
  • Training includes real customer use to build team confidence.
  • We assist staff in explaining and promoting the service effectively.
  • Simple handover guides and videos to support ease of use.
  • One training refresher per year is available with your support plan.
34% of Australians now prefer convenience stores over traditional shopping formats, with millennials leading at 44% (BCG).
Plan Your Next Step