Customer-Only Access

Customer Resources

Launch it. Promote it. Govern it. Improve it.

Practical request-only guides and PAS™ support resources to help pharmacies introduce, promote, explain, review and govern PharmaSelf24™ and MedyBOX™ within a clear pharmacy access framework.

Available by request for current and pending Med-ID customers.

Not yet a Med-ID customer? Start with the PAS™ Governance Pack to understand the framework.

PAS™ operational and governance resources

PAS™ support resources designed to help pharmacies understand the operational standards, manage signage, maintain product boundaries, support governance and review MedyBOX™ performance.

PAS-PS-001

PharmaSelf24™ Pharmacy Access Standard

Product: PharmaSelf24™

Request the operational governance standard for PharmaSelf24™ prescription collection units operating within the PAS™ framework, including pharmacist governance, secure collection, access controls, incident management, records and compliance requirements.

PAS-MB-001

MedyBOX™ Pharmacy Access Standard

Product: MedyBOX™

Request the operational governance standard for MedyBOX™ unattended retail access units operating within the PAS™ framework, including pharmacist governance, product boundaries, planogram authorisation, security, monitoring, incident management, records and compliance requirements.

PAS-SGN-001

PAS™ Safety, Access & Unit Signage Decals

Product: PharmaSelf24™ + MedyBOX™

Request PAS™ signage and unit decal resources to support clear customer instructions, service identification, safety messaging and approved unit presentation.

MB-OPS-001

MedyBOX™ Product Range & Retail Governance Guide

Product: MedyBOX™

Request guidance to support appropriate MedyBOX™ product categories, excluded products, product boundaries, seasonal range considerations and retail governance.

MB-REV-001

MedyBOX™ Monthly Performance & Optimisation Review Template

Product: MedyBOX™

Request a monthly review template to help pharmacies assess MedyBOX™ usage, customer feedback, product performance, local promotion activity, stocking issues and next actions.

Customer launch, awareness and promotion guides

Practical activity guides designed to help pharmacy teams introduce PharmaSelf24™ and MedyBOX™ clearly, support customer sign-up, promote local awareness and keep pharmacy access services visible over time.

CR-000

Pharmacy Access Customer Resource Guides

Product: PharmaSelf24™ + MedyBOX™

Pharmacist and pharmacy manager overview note explaining the purpose of the customer resource guides, how to use them with staff and how they support successful pharmacy access implementation.

PS-CR-001

PharmaSelf24™ Pre-Launch Customer Sign-Up Activity Guide

Product: PharmaSelf24™

Help pharmacy staff introduce PharmaSelf24™ before launch, explain the benefit to suitable customers and support app, eScript or SMS sign-up before the service goes live.

PS-CR-002

PharmaSelf24™ Launch Week Customer Introduction Guide

Product: PharmaSelf24™

Help staff introduce PharmaSelf24™ during launch week, explain how it makes eligible prescription collection easier and support suitable customers through first use.

PS-CR-003

PharmaSelf24™ Ongoing Engagement & Customer Retention Guide

Product: PharmaSelf24™

Help staff keep PharmaSelf24™ visible after launch, continue signing up suitable customers and encourage repeat use for eligible prescriptions.

PS-CR-004

PharmaSelf24™ Staff App Sign-Up & Team Engagement Guide

Product: PharmaSelf24™

Internal pharmacy team guide to support app sign-ups, simple team challenges and staff engagement using PharmaSelf24™ as a practical reason for customers to connect with the pharmacy app.

PS-CR-005

PharmaSelf24™ Local Healthcare Provider Awareness Guide

Product: PharmaSelf24™

Help pharmacies introduce PharmaSelf24™ to nearby doctors, medical centres, allied health providers and local healthcare contacts so they understand the service and can direct interested patients back to the pharmacy.

PS-CR-006

PharmaSelf24™ Local Press Launch Strategy & Media Release Guide

Product: PharmaSelf24™

Help pharmacies announce PharmaSelf24™ to local media with customer-focused messaging, press release copy, local media email wording, quote options and prepared media Q&A.

MB-CR-001

MedyBOX™ Launch Awareness & Customer Promotion Guide

Product: MedyBOX™

Help pharmacy staff promote MedyBOX™ at launch as convenient access to selected non-scheduled health, wellness, personal care and convenience products when the pharmacy counter is closed.

MB-CR-002

MedyBOX™ Ongoing Local Promotion & Seasonal Campaign Guide

Product: MedyBOX™

Help pharmacy teams keep MedyBOX™ visible after launch with simple reminders, local promotion, social media prompts and seasonal campaign ideas for selected non-scheduled health and wellness products.

Customer-only resource access

These resources are available by request for current and pending Med-ID customers. Each request is reviewed to ensure the correct resource is provided for your site, product and implementation stage.

Approved resources are emailed directly after review.

Request-only access. Direct downloads are not publicly available.